Office du Tourisme et des Congrès du Grand Lyon : hotel reservation, visits and tours, Lyon nightlife, event organisation, restaurants, entertainment...

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Presentation

Lyon, listed as a UNESCO World Heritage Site, a city with two rivers flowing through it, a merging city, a city of light, and most importantly a city with an original way of life; the richness of its heritage, the splendor of its cultural life, and its position at the heart of one of the most attractive regions in France, make it one of the major European tourist destinations. Non-profit-making organization (type law 1901), the Lyon Convention and Visitors Bureau, certified by AFNOR since 1998, is the marketing and commercial establishment charged with the mission of optimizing Lyon and the surrounding region's assets and promoting them in France and abroad.
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Serving the local community and tourism professionals, it is a key player in the economic development of tourism in Lyon. Its first goal is to make Lyon one of the major European destinations, in the image of Prague, Vienne, or Barcelona. This goal consists of two objectives : To increase business tourism activity in welcoming conventions, exhibitions, colloquiums, and other professional events. To develop leisure travel in Lyon by proposing attractive offers to its clients in France and abroad. In developing the flow of tourism in Lyon and the surrounding region, the Lyon Convention and Visitors Bureau hopes to make the city's richness known world-wide, to everyone who travels for business or pleasure, to discover and stay in Lyon.
More information on Afnor-Afac

Missions

To be the driving force behind the development of the city's tourism
To develop and put into action marketing strategies and sales promotions
To be familiar with market trends and potential, participate in meetings, maintain contact with the press, create partnerships with tourist professionals.
To welcome visitors and offer quality information
To coordinate the member's activities

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To be the driving force behind the development of the city's tourism
To promote Lyon's image and notoriety, develop new methods of welcoming tourists, and to think of the city of tomorrow.
Lyon's development requires the coordination of various sectors : tourist professionals, international influence, communication, culture, economy, and urban development.
In this context, the Tourist Office's goals include not only bringing ideas to the table but also creating proposals and helping the community make well informed decisions.
To develop and put into action marketing strategies and sales promotions
To be familiar with market trends and potential, participate in meetings, maintain contact with the press, create partnerships with tourist professionals.
At the Tourist Office, the goal of marketing, promotion, and sales professionals is to monitor market developments and to determine the actions that are best adapted to each market.
Objective : reinforce Lyon's presence in France and abroad Provide solutions and guarantees to travel agents, tour operators, and other tourism intermediaries.
The intermediary agencies are the key players in the development of Lyon as a travel destination. They are an important link between the Tourist Office and the final clients. In order to act effectively, one of our goals is to listen to and anticipate their needs, making them aware of all the possibilities available in the city and the region.
We must also make innovative proposals that provide them with quality solutions so that they can further develop the flow of tourism in Lyon.
Welcome visitors and offer quality information
Every day of the year, tourists come looking for information on the city and its surrounding region.
Our mission includes listening to their needs and giving them reliable information, but also giving them advice that corresponds to these needs.
For us, welcoming tourists includes treating them with the same care and attention that we would give to friends.
It is also offering them beautiful moments of discovery to share along with the desire to stay longer and even come back.
Provide services and sales in order to stimulate the local economy
The Tourist Office plays an important role in the local economy.
Our mission consists of developing new services : tourist packages created in connection with cultural establishments, the reservation desk, gift shop, and ticket office.
One of our objectives is to offer modern tourist services.
We create and make available services that contribute to the success of the visitors'stay in Lyon and favor positive financial results for our partners and members
Coordinate the member's activities
The professionalism of our members, the effective coordination of their respective actions, and the quality of their services are all essentiel to tourist activity.
Another goal is to play the role of " band leader " and to take new steps.
Objectives : to improve and adapt the services offered according to the client's needs, in order to meet and exceed these needs, by leaving them with an image of high quality tourism in Lyon.

The different services

The Lyon Tourist Office

for the reception of the public, is located at Place Bellecour.

It offers tourists different services to help them in their discovery of the city :

The reception desk offers complete documentation on the different tourist interests in the region and on the efficient organization of your stay.
It responds to your questions every day at 33(0)4 72 77 69 69.
The reservation desk provides hotel reservations, the sale of tourist products like the Lyon City Card, as well as an event ticket office.
The gift shop offers several products such as books and souvenirs.

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Le Bureau des Guides (Guides Bureau)

Service of the Lyon Tourist Office, the Guides Bureau organises and offers guided tours for individuals or groups.

It is at your disposition and is there to help you organise your itinerary.

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Le Bureau des Congrès (Convention Bureau)

Charged with the promotion of Lyon in France and abroad, the Convention Bureau is the business tourism Department of the Lyon Convention & Visitors Bureau.

It has developed since 1986 its speciality in the area of business tourism.

It works in close partnership with numerous professional member establishments, who have signed a quality charter.

At the service of convention organizers, with fifteen years of experience and detailed knowledge of the sector's major players, it offers free advice and information concerning the effective organization of events, congresses, seminars, and conventions.

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Tour and Travel Department

The missions of the Tour and Travel Department

Canvassing pleasure tourism professionals-tour operators, travel agents and bus operators in the world.
Increasing bookings in Lyon

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Marketing & Communication Department

The Marketing and Communication Department carries out a variety of tasks and services to advance the objectives defined by the general management:

Press relationships (press trips, press files, press releases, press conferences)
Publishing brochures ( over 2 millions documents published each year : maps, guides...)
Relationships with our members (membreship, advertising, communication, quality)
Website
Communication
Tourist products (conception of tourist products and promotional tools)

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Liens utiles

Lyon Tourist Office and You
Practical Guide
- Access and Transport
- Lyon, from A - Z
- Interactive map
- Downloads
- Our partner websites
Media
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Office du Tourisme et des Congrès du Grand Lyon : hotel reservation, visits and tours, Lyon nightlife, event organisation, restaurants, entertainment...

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